Cancellation & Refund Policy

Last Updated: [06/03/2026]

At Mira & Mini, every outfit is made and packed with care. We want you to have a smooth, honest, and happy shopping experience with us. This Cancellation & Refund Policy explains how order cancellations, refunds, returns, exchanges, damaged products, incorrect items, and customised orders are handled on miraandmini.com.

By placing an order with Mira & Mini, you agree to the terms mentioned in this policy.

1. Order Cancellation

You may request cancellation of your order only before the order has been processed, packed, customised, or shipped.

To request cancellation, please contact us as soon as possible on:

Email: miraandmini@gmail.com
WhatsApp: +91 9205714744

Please mention your order number, name, phone number, and reason for cancellation.

2. When Cancellation Is Allowed

Cancellation may be accepted if:

The order has not been processed yet.
The order has not been packed or shipped.
The product is not customised or made-to-order.
The cancellation request is made within the allowed time.
The order was placed by mistake and our team is informed quickly.

If the cancellation request is approved, the refund will be processed as per the refund timeline mentioned below.

3. When Cancellation Is Not Allowed

Cancellation may not be accepted in the following cases:

The order has already been shipped.
The order has already been packed for dispatch.
The product is customised or made-to-order.
Fabric cutting, stitching, embroidery, or production work has already started.
The order was placed during a final sale, clearance sale, or special non-cancellable offer.
The product was specially arranged or created based on your request.

Once an order is shipped, it cannot be cancelled. However, you may check whether the product is eligible for return or exchange under our return and exchange conditions.

4. Customised and Made-to-Order Products

Some Mira & Mini outfits may be customised based on size, length, design, mommy & mini matching requirements, occasion needs, or special requests.

Please note:

Customised and made-to-order products cannot be cancelled once confirmed.
Customised products cannot be returned or exchanged unless they are damaged, defective, or incorrect.
Minor differences in colour, fabric texture, handwork, embroidery, fit, or measurement may occur in handcrafted or customised products.
Such minor differences will not be considered defects.
Customers are requested to confirm size, design, colour, fabric, and customisation details carefully before placing a customised order.

If there is a genuine issue with a customised product, please contact us with clear photos and videos within the timeline mentioned below.

5. Returns and Exchanges

We accept return or exchange requests only in eligible cases and within the allowed timeline.

A product may be eligible for return or exchange if:

You received a damaged product.
You received a defective product.
You received the wrong item.
You received the wrong size from our side.
The product delivered is different from what you ordered.

To request a return or exchange, please contact us within 48 hours of delivery.

Requests made after 48 hours of delivery may not be accepted.

6. Products Not Eligible for Return or Exchange

Products will not be eligible for return or exchange in the following cases:

The product has been used, worn, washed, altered, stained, damaged, or perfumed.
The original tags, labels, invoice, or packaging are missing.
The return request is made after the allowed timeline.
The product was customised or made-to-order.
The product was purchased under final sale, clearance sale, or non-returnable offer.
The issue is due to wrong size selected by the customer.
The issue is due to minor colour variation caused by screen settings, lighting, or photography.
The product has minor handcrafted variations.
The product was damaged due to incorrect washing, ironing, storage, or usage.
The product was purchased from a third-party platform or reseller and not directly from Mira & Mini.

7. Size Issues

We request customers to check the size chart carefully before placing an order.

For children’s clothing, fit may vary depending on age, height, body type, and comfort preference. Age-based sizes are only general references and may not guarantee exact fit for every child.

Size exchange may be considered only if:

The product is unused, unwashed, and in original condition.
The requested size is available in stock.
The exchange request is made within the allowed timeline.
The product is not customised, made-to-order, final sale, or clearance sale.

If the wrong size was selected by the customer, reverse pickup or reshipping charges may be applicable.

8. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share:

Order number
Full name
Phone number
Clear photos of the product
Clear video of the package opening, if available
Photos of the outer packaging
Description of the issue

Once we receive your request, our team will review the details and confirm whether the product is eligible for replacement, exchange, or refund.

Please do not use, wash, alter, or remove tags from the product before raising the complaint.

9. Return Pickup and Shipping Charges

Return pickup availability depends on your location and courier serviceability.

If the return or exchange is approved due to our mistake, such as wrong product, damaged product, or defective product, Mira & Mini may arrange reverse pickup where available or guide you with the return process.

If the exchange is requested due to customer reasons, such as wrong size selected by the customer, the customer may be responsible for reverse shipping and reshipping charges.

In locations where reverse pickup is not available, the customer may need to ship the product back to us using a reliable courier service.

10. Product Inspection

All returned products will go through a quality check after we receive them.

Return, exchange, or refund will be approved only if:

The product is unused and unwashed.
The product has original tags and packaging.
The product has not been altered or damaged by the customer.
The issue matches the claim raised by the customer.
The product meets our return and exchange conditions.

If the returned product fails the quality check, the return or refund request may be rejected. In such cases, the product may be shipped back to the customer, and shipping charges may apply.

11. Refund Policy

Refunds are applicable only in approved cases.

A refund may be issued if:

A prepaid order is cancelled before processing, packing, customisation, or shipping.
The ordered product is unavailable after payment.
We are unable to fulfil the order.
A damaged, defective, or incorrect product is confirmed by our team and replacement is not possible.
The refund is approved after product inspection.

Refunds will not be issued for:

Products damaged due to customer use or care mistakes.
Products returned without approval.
Products that fail quality check.
Customised or made-to-order products, unless damaged, defective, or incorrect.
Minor colour, texture, measurement, or handcrafted variations.
Delays caused by courier partners or circumstances beyond our control.
Customer refusing delivery without a valid reason.

12. Refund Timeline

Once a refund is approved, it will be processed to the original payment method.

Refund timelines may vary depending on your bank, payment method, or payment gateway.

Generally, refunds may take 5 to 10 business days to reflect in your account after being processed from our side.

Please note:

Mira & Mini can initiate the refund from our side, but the final credit timeline depends on the bank or payment provider.
Shipping charges, COD charges, payment gateway charges, or convenience fees may be non-refundable unless the issue was from our side.
For orders placed through offers or coupons, the refund will be calculated based on the final amount paid by the customer.

13. Replacement Policy

In eligible cases, we may offer a replacement instead of a refund.

Replacement may be provided if:

The same product is available in stock.
The same size or requested size is available.
The issue is genuine and approved by our team.
The product meets our return conditions.

If the same product is not available, we may offer an exchange, store credit, or refund depending on the case.

14. Store Credit

In some cases, Mira & Mini may offer store credit instead of a refund.

Store credit may be offered for:

Size exchange requests
Product exchange requests
Out-of-stock replacement cases
Customer preference changes, if approved by our team

Store credit can be used for future purchases on Mira & Mini within the validity period communicated by our team.

15. Orders Placed Through WhatsApp or Instagram

Orders placed through WhatsApp, Instagram, or direct communication with our team will also follow the same cancellation, return, exchange, and refund rules mentioned in this policy.

Customers are requested to confirm product details, size, price, delivery address, and customisation details before making payment.

16. Refused or Failed Delivery

If a customer refuses delivery without a valid reason or is unavailable after multiple delivery attempts, the order may be marked as failed delivery or returned to origin.

In such cases:

Shipping charges may be deducted from the refund, if applicable.
Reshipping charges may apply if the customer wants the order to be sent again.
For customised or made-to-order products, refund may not be applicable.

Please ensure that your phone number and delivery address are correct at the time of placing the order.

17. How to Raise a Cancellation, Return, Exchange, or Refund Request

To raise a request, please contact us at:

Email: miraandmini@gmail.com
WhatsApp: +91 9205714744

Please include:

Order number
Full name
Registered phone number
Product name
Reason for request
Clear photos/videos, if the product is damaged, defective, or incorrect

Our team will review your request and respond within a reasonable time.

18. Policy Updates

Mira & Mini may update this Cancellation & Refund Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated policy.