Refund and Returns Policy

We want you to love every twinning moment with Mira & Mini.
But if something doesn’t feel quite right, we’ve made returns & exchanges simple, fair and fast. Here’s everything you need to know:

1. Returns (Store Credit Only)

  • We offer store credit only – no cash refunds.
  • Store credit is valid for 90 days and sent via email after we receive and approve your return.
  • Return request must be raised within 7 days of delivery through our Return Portal.
  • We arrange pickup through our logistics partner (small courier fee applies – usually ₹80–150 depending on location).
  • In rare cases where your pincode is not serviceable, we’ll inform you and you can self-ship the product (we’ll provide the exact address and reimburse reasonable shipping cost on approval).
  • Item must be unused, unwashed, with all tags attached, and returned in original packaging (including polybag, tissue, hangtag).
  • Once we receive the item, our team does a quick quality check (usually within 1–3 business days, excluding Sundays & holidays).
  • If approved, store credit is emailed immediately (check inbox/spam/promotions folder).
  • Non-returnable items:
  • Custom-made or personalized orders
  • Sale/discounted/final sale items
  • Jewellery, accessories, intimates, or hygiene products
  • International orders (unless customer agrees to bear full return shipping cost)

2. Exchanges (Size/Style Only – Limited)

  • Exchanges are allowed only for size change in the same design/style (no style swap across different products).
  • First exchange is free (including pickup & redelivery) if requested within 7 days of delivery.
  • Raise request via the same Return Portal:
  • Additional exchanges (second or more) will have a ₹100 fee per item (deducted from store credit or added to redelivery).
  • If the requested size is out of stock, we’ll inform you – you can wait for restock or receive store credit instead.
  • Item must be unused, unwashed, with tags attached, and in original packaging.
  • Same pickup & quality check process as returns (2–4 business days).
  • Redelivery happens within 4–7 business days after approval.

3. How to Initiate a Return or Exchange

  1. Raise a request within 7 days of delivery using our Return Portal (link above).
  2. Select return/exchange reason, upload photos of the item (with tags visible) if asked.
  3. We’ll confirm your request within 24 hours and arrange pickup (or give self-ship instructions).
  4. Pack securely: include order number, your name & mobile number on the package.
  5. Send to the address we provide (usually our Faridabad warehouse).
  6. Once received & approved, we process store credit (or redelivery for exchanges).

4. Refund Timeline & Process

  • Store credit is issued within 2–4 business days after we receive and approve the return.
  • Credit is sent via email (valid 90 days).
  • For COD orders: refunds are always issued as store credit only.
  • For prepaid orders: if rare cash refund is approved (case-by-case), it goes back to original payment method within 7–14 business days (bank processing time extra).

5. Important Notes

  • Colour variations: Colours may appear slightly different on different devices/screens – we are not responsible for this and it’s not a valid reason for return/exchange.
  • Hand-printed items: Slight colour/print variations are natural in handcrafted/hand-printed products – they are not defects.
  • Damaged in transit: If item arrives damaged/defective, raise request within 48 hours with photos – we’ll replace it free of cost (including pickup).
  • International orders: All sales are final unless customer agrees to bear full return shipping cost back to India.
  • By placing an order, you agree to our policy. Kindly read carefully before purchase.

Questions?
Reach us at miraandmini@gmail.com or WhatsApp us +91-9205714744 – we’re always here to help ❤️